Shipping & Delivery Policy
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Collection & Handling Charge
Collections are available between Tuesday and Friday Between 11 am till 5 pm; we will notify you once the goods are ready to collect via email.
Please note we have a handling fee on all collections as we keep items in different warehouses that need to be collected.
PLEASE NOTE This Fee is non-refundable for cancellations or returns.
WORLDWIDE SHIPPING CARRIAGE COSTS (OUTSIDE THE UK MAINLAND)
Please note you are responsible for all Taxes, Duty & charges in your destination Country; this mainly applies to non-EU countries.
As well as the UK mainland, we also ship parts worldwide. All goods sent outside the UK mainland are sent via our courier delivery service, which for stocked items usually takes approx 2-5 days. Delivery costs to countries outside the UK mainland may vary depending on the destination and size/weight of parcels.
We can arrange exports to 100+ Countries; if your country is not listed on the checkout, please email us, and we can add this for you.
We also reserve the right not to deliver orders if we believe the address is not secure, for example, to a communal postal address or PO Box. If this affects an order you have placed, we will notify you as soon as possible.
International delivery costs may vary slightly depending on the destination and volumetric weight of your order. The total delivery cost shown is an estimated cost; we will confirm the delivery cost of all worldwide & export orders via e-mail. All national and international orders are shipped from our warehouse based in London, UK, using a guaranteed courier service like DHL, Parcelforce or Royal Mail.
About Volumetric weight?
Sending a large, lightweight shipment where its volumetric (or dimensional) weight exceeds its actual weight. If so, the cost of the shipment will be calculated on the space your consignment takes up on the carrier's mode of transport.
Volumetric weight can be determined by using the following formula:
Length X Width X Hight(cm) ÷ 6000 = Weight (KG)
Please note:
If you fail to pay your import duty or tax, the courier will contact us; we reserve the right to charge you if this is the case.
Please note we can not contact your courier on your behalf.
Once we are in receipt your order, you will be issued an email or contact you confirming stock availability and an estimated delivery/dispatch date for your goods. We ship goods from Monday - Friday; we do not offer a guaranteed next day or a weekend delivery; some delivery offices may still deliver on a Saturday. The vast majority of our goods are dispatched within 1-2 working days from receipt of your order.