Terms & Conditions
These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.
1. These terms
1.1 These terms and conditions relate to all goods supplied to you after you have placed an order by telephone, through this website (“the Site”) or through any associated websites which are owned and operated by Profusion Exhausts Limited. These terms and conditions set out the terms of the contract between you, the customer or Site user (“you”) and us
1.2 These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except in writing signed by us or our duly authorised representative.
1.3 These terms and conditions may be varied by us at any time by posting amended terms and conditions to our Site. The terms and conditions which apply to your purchase will be those terms and conditions applicable at the time of the purchase.
1.4 Our employees and agents are not authorised to make any representations concerning the goods we supply unless confirmed by us in writing. You agree that you have not relied on any such representations before placing an order.
1.5 Each order you place with us will be a separate order and contract between us, any default by us in relation to one order will not entitle you to terminate another order.
General terms and conditions
This site is owned and operated by Profusion Exhausts of Unit 8 Coln Ind Est, Old Bath road, Colnbrook, Berkshire SL3 0NJ. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us firstname.lastname@example.org or call +44 (0) 1753-686878.
The contract between us
We must receive payment of the whole of the price for the goods that you place before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.
Acknowledgement of your order
To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.
Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Profusion Exhausts. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
The prices payable for goods that you order are as set out on our website. All prices are excluding VAT at the current rates and are correct at the time of entering information.
Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.
We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.
Delivery charges vary according to the type of goods ordered.
11.1 Our delivery charges are set out under Delivery Policy in our website.
11.2 You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.]
11.3 Please note that we are able to deliver to majority countries around the world, if the country is not listed in our delivery section then a separate quote would need to be obtained and agreed prior to dispatch and all payment of goods and transport must be cleared.
11.4 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate and the delivery address must match the billing address . We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.
11.5 You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.
13. Cancellation rights
13.1 Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any special or made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
13.2 Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us in writing by any durable medium (for example letter sent by post, or e-mail).
13.2 You cannot cancel your contract if the goods you have ordered are bespoke (i.e. made to order or special import)
13.3 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
13.4 Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.
13.5 We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or testing the goods prior to cancellation)
14. Cancellation by us
14.1 We reserve the right not to process your order if:
14.1.1 We have insufficient stock to deliver the goods you have ordered;
14.1.2 We do not deliver to your area; or
14.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.
15.1 Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.
15.2 We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.
15.3 Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.
15.4 You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase, any import duty or tax payable is the responsibility of the buyer.
15.5 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Sale of Goods Act 1979 (as amended)) relating to faulty and/or mis-described goods.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at Unit 8 Coln Industrial Est, Old Bath Road, Colnbrook, Berkshire. SL3 0NJ and all notices from us to you will be displayed on our website from time to time.
17. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible or before placing an order.
18. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
21. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.
I/We, Profusion Exhausts Ltd are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.
Data Protection Act 1988 (‘the Act’)
We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.
Use and collection of personal information
In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details. We will store this data and hold it on computer or otherwise.
We may use information that you provide:
To register you with our website and to administer it.
For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
We will not pass your details on to third parties for marketing purposes.
We may disclose your personal information to third parties:
In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.
Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.
To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post. Our phone number is (details), or you can e-mail us on (details).
We endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.
You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.
You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10. Any request should be sent to:
Profusion Exhausts Ltd
Unit 8 Coln Industrial Estate
Old Bath Road
Profusion Exhausts Ltd
Unit 8 Coln Industrial Estate
Old Bath Road
I/We* hereby give you notice that I/We* cancel my/our* contract for the sale of the following goods*/for the supply of the following service*:
Ordered on*/Received on*:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s): (only if this form is notified on paper)
*Delete as appropriate
* If emailing, please copy the cancellation form and include in the body of the email, making sure all fields have been answered, or this could delay processing.
Terms & Conditions for Trade Customers
Trade discounts are available only to bona-fide businesses dealing in automotive products. All purchases from Profusion Exhausts are for re-sale and customers own use only and therefore we require proof of trading before an account is authorised. Proof of trading must be from the following:
Current VAT Number
Blank Paying in Slip to your business account.
If you cannot supply a from of ID from the list above, then please e-mail email@example.com, before completing and returning this form. To ensure that trade accounts are effective and not abused; we require your first order with us to be of a minimum value £200 exclusive of VAT future orders can be £100 minimum.
Your discounts vary depending on the product and quantity required, please refer to the price shown when you log in to your account. Any part specifically or custom made or altered on customers request is exempt from return policy.
We reserve the right to refuse trade terms at any time, and for no reason. Payment must be received before goods are dispatched. Once your trade account has been opened, you can view the trade prices by logging onto our website www.profusionexhausts.com All trade orders must be made through our website and not by telephone. We reserve the right to alter prices without notice or warning. Goods are offered subject to availability. Specifications may be altered without notice. With regards to delivery, our policy is to dispatch all orders within 5 working days. Any items that are not in stock will be held on backorder and sent when stock arrives in. You can cancel any order or backorder you wish by logging into your account on our website. Orders cannot be cancelled by any other means. Where possible we will alert you to any anticipated lead times. To ensure a timely delivery, we use varying delivery service as standard for trade orders. Exact delivery time is out of our hands but should be before 5.30pm. Orders must be place by 12am if a next day delivery is required, additional delivery fees will apply.
Delivery charges are as follows:
Shortages, damage or non-delivery must be reported by e-mail to firstname.lastname@example.org within 24 hours of the expected delivery time.
Returns will only be accepted on the following conditions:
1.Goods are damaged or faulty on receipt.
2.Goods are in perfect condition but are surplus to requirements within 7 days of delivery.
Collection & Handling Charge
Collections are available between Tuesday and Friday Between 11am till 5pm, we will notify you once goods are ready to collect via email.
Please note we have a handling fee on all collections as we keep items in different warehouses that need to be collected.
PLEASE NOTE This Fee is non refundable for cancelations or returns.
Whilst we are happy to give advice on products, we will not accept any liability as conditions of use are totally outside our control.
We reserve the right to alter these terms & conditions without prior notice.
Please retain these Terms & Conditions for future reference.
Please confirm that you have read the above Terms & Conditions.